December 2020

Successful Customer-Centric Businesses Revolve Around Their Superfans

December 2nd, 2020|

While we often focus on what benefits founders and CEOs stand to gain from focusing on their superfans, the reality is the road to success is littered with pitfalls that have hampered and discouraged many. Tony and Chiyoung write about the main hurdles around driving superfan strategies and how companies can best prepare to avoid them.

December 2019

August 2019

December 2018

April 2018

January 2018

Building with a Long Term Bias

January 26th, 2018|

I met Tony Tjan as part of the World Economic Forum in 1999. We became fast friends. Our connective tissue was primarily around our passion for purpose and people.